A two-day, hands-on programme for the enterprise workforce, from directors and team leads to analysts, specialists and administrators. Prompt engineering, Microsoft Copilot across Microsoft 365, Claude for procedures, reports and research, then agent skills and a first Copilot Studio agent, all on participants' own work. Every delegate leaves with a personal prompt library, a tested agent skill and a 90-day action plan.
"The licence is already on every desk. What is missing is a prompt library, one working agent skill and the habit of checking the output."
This two-day programme is built for organisations that have put Microsoft Copilot and Claude on their employees' desks and now need those employees to use them well. Most of the working day runs through the same tools: the inbox, documents, spreadsheets, meetings and presentations in Microsoft 365, and the longer written work of procedures, policies, reports and research. The programme is practical and business-focused throughout: every concept is applied at once to participants' own tasks, in the environment they already work in, with techniques that transfer across AI tools.
Day one builds AI fluency from the ground up: what generative AI is, what it does well, where it fails, and how to prompt it with the C.L.E.A.R. framework and K-shot prompting. Participants then work hands-on with Microsoft Copilot across Word, Excel, PowerPoint, Outlook and Teams on writing, research, analysis, meetings, reporting and presentations, and with Claude on standard operating procedures, policy drafts, reports and research summaries. Day two moves from using AI to directing it: participants are introduced to AI agents in Claude and in the Microsoft ecosystem, build and test an agent skill on one real workflow, configure a simple workflow agent in Microsoft Copilot Studio, work through governance and responsible use in a corporate environment, and close by identifying, scoring and prioritising AI use cases in their own functions.
All exercises run on participants' own work scenarios. For private cohorts, a short pre-course input on licence types and typical internal workflows is used ahead of delivery to shape the exercises around real internal processes. Participants leave with a personal prompt library, working Copilot and Claude routines, a tested agent skill, a first configured agent and a 90-day action plan. The programme finishes with advanced concepts such as: agentic workflows, context engineering, retrieval-augmented generation and the Model Context Protocol.
This programme is designed for the enterprise workforce across the core business functions, with exercises adapted to each group:
By the end of this programme, participants will be able to:
Each module follows the TEA™ framework, twenty percent theory, twenty percent examples, sixty percent hands-on application on your own work scenarios. Day one builds prompting and everyday productivity in Copilot and Claude; day two moves from using AI to directing it, with agent skills, Copilot Studio, governance and a 90-day plan.
Whatever programme you choose, it follows three proven instructional frameworks, from design to delivery to evaluation.
Our signature approach structures every module into three phases for maximum retention and practical application.
The industry-standard model for course design and learning alignment.
The globally recognised four-level framework for measuring training effectiveness, from initial reaction to long-lasting post-training effects.
Private cohorts for organisations rolling out Microsoft Copilot and Claude, live online or on site, in your own Microsoft 365 and Claude environment. Schedule a TNA call and receive a custom proposal within 48 hours.
No vendor lock-in, no paywalled materials. Every delegate leaves with the working files, the templates, and the post-programme support to actually use them.
8 – 12 tested prompts built during the session on your actual work scenarios.
Dashboards, workflow templates, and evaluation frameworks ready to use.
Full soft copy of all session materials, handouts, and reference guides.
Certificate of Completion plus a guided pathway to the Google AI certificate.
Post-programme Q&A availability and implementation guidance.
Access to updated prompt libraries and resources as AI tools evolve.
Delivered at your offices or venue. Maximum engagement for teams of 8 – 25 participants. All exercises use your team's actual work scenarios.
Real-time delivery via Zoom, Meet, or Teams. Interactive breakout rooms, same content depth as in-person. Ideal for distributed teams.
Combine in-person and virtual sessions. Flexible scheduling across time zones. Pre-work materials and follow-up resources included.
104 courses in nine families, overview level, methodology up front.
Book a private programme for your organisation, shaped around your licence types and internal workflows. Custom proposal within 48 hours. Delivery live online or on site.