This four-day programme is built for banking, insurance and technology professionals who have to turn artificial intelligence into working practice inside a regulated institution. It sets out what the current generation of AI systems does well, where each type of system belongs across credit, financial crime, operations, customer engagement and underwriting, and what changes when a system is given a goal rather than a question. Business and technology participants work the same material from their own side of the house, so the conversation that normally happens across two departments happens in one room.
Day one establishes the foundations: how large language models work, where they fail, prompt engineering with the C.L.E.A.R. framework, and a sweep of generative AI use cases across every function of a bank and an insurer. Day two goes into the core processes where AI already carries weight, covering credit scoring, underwriting and risk assessment, fraud and financial crime, AML and sanctions compliance, and closing on the decision frameworks that separate processes which should stay rule-based from genuine candidates for AI. Day three covers agentic AI and enterprise architecture: participants build a working agent on a banking or insurance process, then weigh cloud, hybrid and on-premise deployment against data residency obligations and the security controls an AI application needs. Day four is governance and implementation, covering use case design from concept to costed pilot, model risk management, the governance and regulatory picture, and the capstone action plan.
Participants leave with a prompt library for their own work, a working agent built on a process they own, a governance starting point they can take to their own risk and compliance functions, and a costed AI implementation plan for their institution and role. The programme closes on where agentic AI is heading: context engineering, agentic retrieval, the Model Context Protocol and agent-initiated payments.
Who should attend
This programme is designed for business, operations, technology, data and leadership professionals across banking, insurance and financial technology:
- Credit, Lending and Underwriting Managers and Analysts
- Risk, Model Risk and Treasury Professionals
- Compliance, AML and Financial Crime Officers
- Internal Audit, Shariah Audit and Shariah Compliance Officers
- Operations, Trade Finance and Back Office Managers
- Customer Experience, Contact Centre and Collections Managers
- Insurance and Takaful Underwriting and Claims Professionals
- Product Managers and Digital Channel Owners
- Business Analysts and Financial Analysts
- Investment Analysts and Portfolio Managers
- Branch and Regional Managers
- Chief Information Officers, Chief Technology Officers and Chief Digital Officers
- Heads of IT, Enterprise Architects and Solution Architects
- Data and Analytics Managers, Data Scientists and Data Engineers
- Application Development and Systems Integration Managers
- Information Security and Cyber Risk Officers
- Technology Risk, IT Governance and Vendor Management Officers
- Banking and Insurance Executives, General Managers and Senior Managers
- Heads of Digital Transformation, Innovation and Strategy
Industries: retail, commercial, corporate, investment and Islamic banking; insurance, takaful and reinsurance; asset management; digital banks and financial technology; payment providers, switches and processors; central banks, regulators and development finance institutions; credit unions, cooperatives and microfinance institutions.
