This five-day programme is built for the managers, analysts and specialists who will design, build and run AI agents on their own work. An AI agent is given a goal rather than a question: it works out the steps, uses tools and company data, and produces a finished result. That moves AI from answering to completing work, and it makes automation a practical skill for the people who own the process. The programme follows a progressive path: no-code workflow automation first, then low-code agent building on a visual canvas, then full-code agents built with a coding agent.
Day one establishes how agents work, how to instruct them with the C.L.E.A.R. framework, and how to map a process and scope an automation use case of three to five steps. Day two builds no-code automations with triggers, AI nodes, document generation and spreadsheet updates, and closes with an agent health and reporting dashboard. Day three moves to a visual agent canvas: a document-grounded agent, a triage and routing agent, a planner and executor pair, and guardrails designed into the flow. Day four introduces coding agents and takes each participant through the function lab closest to their own work, where finance, human resources, sales, marketing, operations, customer support, project management and business analysis each have a case carrying realistic ambiguity and planted edge cases, then covers testing, integration, security and observability. Day five evaluates what has been built: metrics, cost, failure modes and allow, block and escalate guardrails, then governance, the AI Review Board, the pilot definition and the capstone.
Every lab runs in a pre-configured environment opened from a browser, with no software to install. Participants choose a visual build track or a coding-agent track, and each lab is verified against fixed acceptance criteria. Participants leave with a working automation built on their own workflow, a reusable instruction library, an evidence pack of traces and metrics, governance starting points, and a ninety-day plan. The programme closes on where agentic AI is heading: context engineering, loop engineering, graph engineering, agentic retrieval-augmented generation, and the Model Context Protocol.
Who should attend
This programme is designed for managers, analysts and specialists across the business functions who want to build and run AI automations on their own work:
- Operations, Process Improvement and Business Excellence Managers and Specialists
- Business Analysts, Data Analysts and Financial Analysts
- Project Managers, Programme Managers and PMO Leads
- Team Leads and Line Managers in finance, human resources, sales, marketing, operations and customer support
- Learning and Development Managers and Human Resources Business Partners
- IT Managers, Automation Leads and Solution Architects
- Digital Transformation, Innovation and Strategy Managers
- Software Developers, Data Engineers and Technical Consultants
Each participant works the function lab closest to their own remit, so a mixed group builds on eight different business cases in the same room.